Maryam Fanaeepour, Leila Naghavian, Mohammad Abdollahi Azgomi. Modeling and Evaluation of Call Centers with GSPN Models. In 2007 IEEE/ACS International Conference on Computer Systems and Applications (AICCSA 2007), 13-16 May 2007, Amman, Jordan. pages 619-622, IEEE, 2007. [doi]
Abstract is missing.