Ren-Ying Fang, Bo-Wei Chen, Jhing-Fa Wang, Chung-Hsien Wu. Emotion Detection Based on Concept Inference and Spoken Sentence Analysis for Customer Service. In INTERSPEECH 2011, 12th Annual Conference of the International Speech Communication Association, Florence, Italy, August 27-31, 2011. pages 1409-1412, ISCA, 2011. [doi]
Abstract is missing.