Jasper Feine, Martin Adam, Ivo Benke, Alexander Maedche, Alexander Benlian. Exploring Design Principles for Enterprise Chatbots: An Analytic Hierarchy Process Study. In Sara Hofmann, Oliver Müller 0001, Matti Rossi, editors, Designing for Digital Transformation. Co-Creating Services with Citizens and Industry - 15th International Conference on Design Science Research in Information Systems and Technology, DESRIST 2020, Kristiansand, Norway, December 2-4, 2020, Proceedings. Volume 12388 of Lecture Notes in Computer Science, pages 126-141, Springer, 2020. [doi]
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