Service Innovation Analytics: Towards an Approach for Validating Frameworks for Service Innovation Capabilities via Text Mining

Niels Feldmann, Marc Kohler, Steven O. Kimbrough, Hansjörg Fromm. Service Innovation Analytics: Towards an Approach for Validating Frameworks for Service Innovation Capabilities via Text Mining. In IESS. pages 73-85, 2013. [doi]

Abstract

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