Jinjuan Feng, Jennifer Preece, Jonathan Lazar. Interpersonal trust and empathy online: a fragile relationship. In Gilbert Cockton, Panu Korhonen, editors, Extended abstracts of the 2003 Conference on Human Factors in Computing Systems, CHI 2003, Ft. Lauderdale, Florida, USA, April 5-10, 2003. pages 718-719, ACM, 2003. [doi]
Abstract is missing.