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Enabling customers engagement and collaboration for small and medium-sized enterprises in ubiquitous multi-channel ecosystems

Anna Fensel, Ioan Toma, José María García, Ioannis Stavrakantonakis, Dieter Fensel. Enabling customers engagement and collaboration for small and medium-sized enterprises in ubiquitous multi-channel ecosystems. Computers in Industry, 65(5):891-904, 2014. [doi]

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