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A Decision Support System for Sizing the Call Center of an Electrical Power Distributor

Adiel Teixeira de Almeida Filho, Ana Paula Henriques de Gusmao, Thárcylla R. N. Clemente, Jadielson Moura, Ana Paula Cabral Seixas Costa, Adiel Teixeira de Almeida. A Decision Support System for Sizing the Call Center of an Electrical Power Distributor. IJDSST, 6(2):63-76, 2014. [doi]

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