Canio Forliano, Paola De Bernardi, Alberto Bertello, Valerio Temperini. Innovating business processes in public administrations: towards a systemic approach. Business Proc. Manag. Journal, 26(5):1203-1224, 2020. [doi]
@article{ForlianoBBT20,
title = {Innovating business processes in public administrations: towards a systemic approach},
author = {Canio Forliano and Paola De Bernardi and Alberto Bertello and Valerio Temperini},
year = {2020},
doi = {10.1108/BPMJ-12-2019-0498},
url = {https://doi.org/10.1108/BPMJ-12-2019-0498},
researchr = {https://researchr.org/publication/ForlianoBBT20},
cites = {0},
citedby = {0},
journal = {Business Proc. Manag. Journal},
volume = {26},
number = {5},
pages = {1203-1224},
}