Liam Friedland, Jon Innes, Roman Longoria, Wayne Hom, Pradeep Henry, Richard Anderson. Outsourcing & offshoring: impact on the user experience. In Gerrit C. van der Veer, Carolyn Gale, editors, Extended Abstracts Proceedings of the 2005 Conference on Human Factors in Computing Systems, CHI 2005, Portland, Oregon, USA, April 2-7, 2005. pages 1170-1171, ACM, 2005. [doi]
Abstract is missing.