Min Fu, Jiwei Guan, James Xi Zheng, Jie Zhou, Jianchao Lu, Tianyi Zhang 0001, Shoujie Zhuo, Lijun Zhan, Jian Yang. ICS-Assist: Intelligent Customer Inquiry Resolution Recommendation in Online Customer Service for Large E-Commerce Businesses. In Eleanna Kafeza, Boualem Benatallah, Fabio Martinelli, Hakim Hacid, Athman Bouguettaya, Hamid Motahari, editors, Service-Oriented Computing - 18th International Conference, ICSOC 2020, Dubai, United Arab Emirates, December 14-17, 2020, Proceedings. Volume 12571 of Lecture Notes in Computer Science, pages 370-385, Springer, 2020. [doi]
Abstract is missing.