Luis A. de la Fuente, J. Gallego, P. Lamas. The SESMU project: integrated customer management for multimedia service. In Raouf Boutaba, Abdelhakim Hafid, editors, Management of Multimedia Networks and Services, IEEE/IFIP TC6/WG6.4/WG6.6 International Conference on Management of Multimedia Networks and Services, 8-10 July 1997, Monreal, Canada. Volume 112 of IFIP Conference Proceedings, pages 31-34, Chapman & Hall, 1997.
Abstract is missing.