Tomohiro Fukuhara, Ryuhei Tenmoku, Takashi Okuma, Ryoko Ueoka, Masanori Takehara, Takeshi Kurata. Improving Service Processes Based on Visualization of Human-Behavior and POS Data: A Case Study in a Japanese Restaurant. In Masaaki Mochimaru, Kanji Ueda, Takeshi Takenaka, editors, Serviceology for Services, Selected papers of the 1st International Conference of Serviceology, ICServ 2013, Tokyo, Japan, 16-18 October 2013. pages 3-13, Springer, 2013. [doi]
Abstract is missing.