Dominic Furniss, Ann Blandford, Paul Curzon. Usability Work in Professional Website Design: Insights from Practitioners' Perspectives. In Effie Lai-Chong Law, Ebba Thora Hvannberg, Gilbert Cockton, editors, Maturing Usability - Quality in Software, Interaction and Value. Human-Computer Interaction Series, pages 144-167, Springer, 2008. [doi]
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