Modeling Sentiment Polarity in Support Ticket Data for Predicting Cloud Service Subscription Renewal

Kugamoorthy Gajananan, Pablo Loyola, Yasuharu Katsuno, Asim Munawar, Scott Trent, Fumiko Satoh. Modeling Sentiment Polarity in Support Ticket Data for Predicting Cloud Service Subscription Renewal. In 2018 IEEE International Conference on Services Computing, SCC 2018, San Francisco, CA, USA, July 2-7, 2018. pages 49-56, IEEE, 2018. [doi]

Abstract

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