Hrishikesh Ganu, Mithun Ghosh, Freddy Jose, Shashi Roshan. AgentBuddy: an IR System based on Bandit Algorithms to Reduce Cognitive Load for Customer Care Agents. In Benjamin Piwowarski, Max Chevalier, Éric Gaussier, Yoelle Maarek, Jian-Yun Nie, Falk Scholer, editors, Proceedings of the 42nd International ACM SIGIR Conference on Research and Development in Information Retrieval, SIGIR 2019, Paris, France, July 21-25, 2019. pages 1301-1304, ACM, 2019. [doi]
Abstract is missing.