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Markus Garschhammer, Rainer Hauck, Heinz-Gerd Hegering, Bernhard Kempter, Igor Radisic, Harald Rölle, Holger Schmidt, Michael Langer, Michael Nerb. Towards generic Service Management Concepts - A Service Model Based Approach. In George Pavlou, Nikos Anerousis, Antonio Liotta, editors, 2001 IEEE/IFIP International Symposium on Integrated Network Management, IM 2001, Seattle, USA, May 14-18, 2001. Proceedings. pages 719-732, IEEE, 2001. [doi]

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