Leandro Santos Gaspar, Flávia Cristina Bernardini, Leila Weitzel. Analysis of Information Retrieval in Call Center Documents - Case Study in Computer Solutions Bases. In Frank Siqueira, Patricia Vilain, Claudia Cappelli, Raul Sidnei Wazlawick, editors, Proceedings of the XII Brazilian Symposium on Information Systems on Brazilian Symposium on Information Systems: Information Systems in the Cloud Computing Era, SBSI 2016, Florianópolis, Brazil, May 17-20, 2016. pages 41-44, ACM, 2016. [doi]
Abstract is missing.