Solomon Gizaw, Jim Buckley, Sarah Beecham. Characterising Users Through an Analysis of On-line Technical Support Forums. In Pekka Abrahamsson, Luis Corral, Markku Oivo, Barbara Russo, editors, Product-Focused Software Process Improvement - 16th International Conference, PROFES 2015, Bolzano, Italy, December 2-4, 2015, Proceedings. Volume 9459 of Lecture Notes in Computer Science, pages 528-545, Springer, 2015. [doi]
Abstract is missing.