Text to Intelligence: Building and Deploying a Text Mining Solution in the Services Industry for Customer Satisfaction Analysis

Shantanu Godbole, Shourya Roy. Text to Intelligence: Building and Deploying a Text Mining Solution in the Services Industry for Customer Satisfaction Analysis. In 2008 IEEE International Conference on Services Computing (SCC 2008), 8-11 July 2008, Honolulu, Hawaii, USA. pages 441-448, IEEE Computer Society, 2008. [doi]

Abstract

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