Vanisha Gokaldas, Mohammad Ehson Rangiha. A Framework for Improving User Engagement in Social BPM. In Ernest Teniente, Matthias Weidlich, editors, Business Process Management Workshops - BPM 2017 International Workshops, Barcelona, Spain, September 10-11, 2017, Revised Papers. Volume 308 of Lecture Notes in Business Information Processing, pages 391-402, Springer, 2017. [doi]
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