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Queuing Models for Field Defect Resolution Process

Swapna S. Gokhale, Robert E. Mullen. Queuing Models for Field Defect Resolution Process. In 17th International Symposium on Software Reliability Engineering (ISSRE 2006), 7-10 November 2006, Raleigh, North Carolina, USA. pages 353-362, IEEE Computer Society, 2006. [doi]

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