Arash Golnam, Gil Regev, Julien Ramboz, Philippe Laprade, Alain Wegmann. Systemic Service Design: Aligning Value and Implementation. In Jean-Henry Morin, Jolita Ralyté, Mehdi Snene, editors, Exploring Services Science - First International Conference, IESS 2010, Geneva, Switzerland, February 17-19, 2010. Revised Papers. Volume 53 of Lecture Notes in Business Information Processing, pages 150-164, Springer, 2010. [doi]
Abstract is missing.