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Customer satisfaction and cost optimization in service systems

Tad Gonsalves, Kiyoshi Itoh. Customer satisfaction and cost optimization in service systems. In Bhanu Prasad, Pawan Lingras, Ramakant Nevatia, editors, Proceedings of the 5th Indian International Conference on Artificial Intelligence, IICAI 2011, Tumkur, Karnataka State, India, December 14-16, 2011. pages 256-267, IICAI, 2011.

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