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Management of Information Technology Outsourcing Relationships: The Role of Service Level Agreements

Jahyun Goo, Rajiv Kishore, H. Raghav Rao. Management of Information Technology Outsourcing Relationships: The Role of Service Level Agreements. In Proceedings of the International Conference on Information Systems, ICIS 2004, December 12-15, 2004, Washington, DC, USA. pages 325-338, Association for Information Systems, 2004.

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