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Usability and User eXperience Evaluation of Conversational Systems: A Systematic Mapping Study

Guilherme Corredato Guerino, Natasha Malveira Costa Valentim. Usability and User eXperience Evaluation of Conversational Systems: A Systematic Mapping Study. In Everton Cavalcante, Francisco Dantas, Thaís Batista, editors, SBES '20: 34th Brazilian Symposium on Software Engineering, Natal, Brazil, October 19-23, 2020. pages 427-436, ACM, 2020. [doi]

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Guilherme Corredato Guerino

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Natasha Malveira Costa Valentim

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