Guilherme Corredato Guerino, Natasha Malveira Costa Valentim. Usability and User eXperience Evaluation of Conversational Systems: A Systematic Mapping Study. In Everton Cavalcante, Francisco Dantas, Thaís Batista, editors, SBES '20: 34th Brazilian Symposium on Software Engineering, Natal, Brazil, October 19-23, 2020. pages 427-436, ACM, 2020. [doi]
@inproceedings{GuerinoV20-0,
title = {Usability and User eXperience Evaluation of Conversational Systems: A Systematic Mapping Study},
author = {Guilherme Corredato Guerino and Natasha Malveira Costa Valentim},
year = {2020},
doi = {10.1145/3422392.3422421},
url = {https://doi.org/10.1145/3422392.3422421},
researchr = {https://researchr.org/publication/GuerinoV20-0},
cites = {0},
citedby = {0},
pages = {427-436},
booktitle = {SBES '20: 34th Brazilian Symposium on Software Engineering, Natal, Brazil, October 19-23, 2020},
editor = {Everton Cavalcante and Francisco Dantas and Thaís Batista},
publisher = {ACM},
isbn = {978-1-4503-8753-8},
}