Katja Gutsche, Jennifer A. Griffith. Automating Motivation: A Workplace Analysis of Service Technicians and the Motivational Impact of Automated Assistance. In Yoshinori Hara, Dimitris Karagiannis, editors, Serviceology for Services - 5th International Conference, ICServ 2017, Vienna, Austria, July 12-14, 2017, Proceedings. Volume 10371 of Lecture Notes in Computer Science, pages 101-108, Springer, 2017. [doi]
Abstract is missing.