Towards a Model for Measuring Customer Intimacy in B2B Services

François Habryn, Benjamin Blau, Gerhard Satzger, Bernhard Kölmel. Towards a Model for Measuring Customer Intimacy in B2B Services. In Jean-Henry Morin, Jolita Ralyté, Mehdi Snene, editors, Exploring Services Science - First International Conference, IESS 2010, Geneva, Switzerland, February 17-19, 2010. Revised Papers. Volume 53 of Lecture Notes in Business Information Processing, pages 1-14, Springer, 2010. [doi]

Abstract

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