Andreas Hanemann. Refining ITIL/eTOM Processes for Automation in Service Fault Management. In Claudio Bartolini, Akhil Sahai, Jacques Philippe Sauvé, editors, Proceedings of BDIM 2007, 2nd IEEE/IFIP International Workshop on Business-Driven IT Management, May 21, 2007, Munich, Germany. pages 106-107, IEEE, 2007. [doi]
Abstract is missing.