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Service Level Management

David A. Heim. Service Level Management. In George W. Dodson, H. Pat Artis, Donald R. Deese, Bernard Domanski, Sidney Finehirsh, John Gaffney, Anneliese Amschler Andrews, editors, Ninth International Computer Measurement Group Conference, Washington, DC, USA, December 5-9, 1983, Proceedings. pages 208-213, Computer Measurement Group, 1983.

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