The process map as an instrument to standardize processes: design and application at a financial service provider

Bernd Heinrich, Matthias Henneberger, Susanne Leist, Gregor Zellner. The process map as an instrument to standardize processes: design and application at a financial service provider. Inf. Syst. E-Business Management, 7(1):81-102, 2009. [doi]

Abstract

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