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Quality Management in Knowledge Intensive Business Processes - Development of a Maturity Model to Measure the Quality of Knowledge Intensive Business Processes in Small and Medium Enterprises

Priscilla Heinze, Dennis Geers. Quality Management in Knowledge Intensive Business Processes - Development of a Maturity Model to Measure the Quality of Knowledge Intensive Business Processes in Small and Medium Enterprises. In Kecheng Liu, editor, KMIS 2009 - Proceedings of the International Conference on Knowledge Management and Information Sharing, Funchal - Madeira, Portugal, October 6-8, 2009. pages 276-279, INSTICC Press, 2009.

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