Researchr is a web site for finding, collecting, sharing, and reviewing scientific publications, for researchers by researchers.
Sign up for an account to create a profile with publication list, tag and review your related work, and share bibliographies with your co-authors.
Stefan Helber, Kirsten Henken. Profit-oriented shift scheduling of inbound contact centers with skills-based routing, impatient customers, and retrials. OR Spectrum, 32(1):109-134, 2010. [doi]
Abstract is missing.