Martin Henkel, Erik Perjons. E-Service Requirements from a Consumer-Process Perspective. In Daniel M. Berry, Xavier Franch, editors, Requirements Engineering: Foundation for Software Quality - 17th International Working Conference, REFSQ 2011, Essen, Germany, March 28-30, 2011. Proceedings. Volume 6606 of Lecture Notes in Computer Science, pages 121-135, Springer, 2011. [doi]
Abstract is missing.