Thomas Hinselmann, Alexander V. Smirnov, Mikhail Pashkin, Nikolai Chilov, Andrew Krizhanovsky. Implementation of Customer Service Management System for Corporate Knowledge Utilization. In Dimitris Karagiannis, Ulrich Reimer, editors, Practical Aspects of Knowledge Management, 5th International Conference, PAKM 2004, Vienna, Austria, December 2-3, 2004, Proceedings. Volume 3336 of Lecture Notes in Computer Science, pages 475-486, Springer, 2004. [doi]
Abstract is missing.