Keith W. Hipel, D. Marc Kilgour, Liping Fang, Xiaoyong Peng. Conflict management for the service industries. In Proceedings of the IEEE International Conference on Systems, Man and Cybernetics, SMC 1998, Hyatt Regency La Jolla, San Diego, California, USA, October 11-14,1998. pages 4769-4775, IEEE, 1998. [doi]
Abstract is missing.