Stefanie Hofemann, Mikko Raatikainen, Varvana Myllärniemi, Terho Norja. Experiences in Applying Service Design to Digital Services. In Andreas Jedlitschka, Pasi Kuvaja, Marco Kuhrmann, Tomi Männistö, Jürgen Münch, Mikko Raatikainen, editors, Product-Focused Software Process Improvement - 15th International Conference, PROFES 2014, Helsinki, Finland, December 10-12, 2014. Proceedings. Volume 8892 of Lecture Notes in Computer Science, pages 134-148, Springer, 2014. [doi]
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