Benchmarking G2B eServices in the US: A Survey to Identify Maturity Levels Based on the Mystery User Approach

Frank Hogrebe, Nadine Blinn, Markus Nüttgens. Benchmarking G2B eServices in the US: A Survey to Identify Maturity Levels Based on the Mystery User Approach. In Robert C. Nickerson, Ramesh Sharda, editors, Proceedings of the 15th Americas Conference on Information Systems, AMCIS 2009, San Francisco, California, USA, August 6-9, 2009. pages 217, Association for Information Systems, 2009. [doi]

Abstract

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