Usability testing of a healthcare chatbot: Can we use conventional methods to assess conversational user interfaces?

Samuel Holmes, Anne Moorhead, Raymond Bond, Huiru Zheng, Vivien Coates, Michael McTear. Usability testing of a healthcare chatbot: Can we use conventional methods to assess conversational user interfaces?. In Maurice D. Mulvenna, Raymond Bond, editors, Proceedings of the 31st European Conference on Cognitive Ergonomics, ECCE 2019, Belfast, UK, September 10-13, 2019. pages 207-214, ACM, 2019. [doi]

Abstract

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