Usability testing of a healthcare chatbot: Can we use conventional methods to assess conversational user interfaces?

Samuel Holmes, Anne Moorhead, Raymond Bond, Huiru Zheng, Vivien Coates, Michael McTear. Usability testing of a healthcare chatbot: Can we use conventional methods to assess conversational user interfaces?. In Maurice D. Mulvenna, Raymond Bond, editors, Proceedings of the 31st European Conference on Cognitive Ergonomics, ECCE 2019, Belfast, UK, September 10-13, 2019. pages 207-214, ACM, 2019. [doi]

Authors

Samuel Holmes

This author has not been identified. Look up 'Samuel Holmes' in Google

Anne Moorhead

This author has not been identified. Look up 'Anne Moorhead' in Google

Raymond Bond

This author has not been identified. Look up 'Raymond Bond' in Google

Huiru Zheng

This author has not been identified. Look up 'Huiru Zheng' in Google

Vivien Coates

This author has not been identified. Look up 'Vivien Coates' in Google

Michael McTear

This author has not been identified. Look up 'Michael McTear' in Google