Stijn Hoppenbrouwers, Ilona Wilmont, Daniël van Loon, Thea van der Geest, Stefan Oppl. Measuring Process Experience: A Collaborative Modelling Instrument for Determining the Impact of a New Law on Public Service Experience. In Christian Stary, editor, Proceedings of the 10th International Conference on Subject-Oriented Business Process Management, S-BPM ONE 2018, Linz, Austria, April 05-06, 2018. ACM, 2018. [doi]
@inproceedings{HoppenbrouwersW18,
title = {Measuring Process Experience: A Collaborative Modelling Instrument for Determining the Impact of a New Law on Public Service Experience},
author = {Stijn Hoppenbrouwers and Ilona Wilmont and Daniël van Loon and Thea van der Geest and Stefan Oppl},
year = {2018},
doi = {10.1145/3178248.3178261},
url = {http://doi.acm.org/10.1145/3178248.3178261},
researchr = {https://researchr.org/publication/HoppenbrouwersW18},
cites = {0},
citedby = {0},
booktitle = {Proceedings of the 10th International Conference on Subject-Oriented Business Process Management, S-BPM ONE 2018, Linz, Austria, April 05-06, 2018},
editor = {Christian Stary},
publisher = {ACM},
}