A Study of Effectiveness and Satisfaction Level of Cloud CRM Users in Taiwan's Enterprises

Pei-Hsuan Hsieh, Chiao-Ling Huang. A Study of Effectiveness and Satisfaction Level of Cloud CRM Users in Taiwan's Enterprises. In Proceedings of the International Conference on Information Systems, ICIS 2012, Orlando, Florida, USA, December 16-19, 2012. Association for Information Systems, 2012. [doi]

Abstract

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