Julia Hsin-Ping Hsu, Jieshu Wang, Myeong Lee. Towards an Expectation-Oriented Model of Public Service Quality: A Preliminary Study of NYC 311. In Frank Hopfgartner, Kokil Jaidka, Philipp Mayr 0001, Joemon M. Jose, Jan Breitsohl, editors, Social Informatics - 13th International Conference, SocInfo 2022, Glasgow, UK, October 19-21, 2022, Proceedings. Volume 13618 of Lecture Notes in Computer Science, pages 447-458, Springer, 2022. [doi]
Abstract is missing.