Making usable documentation: iterative instructions and media richness

Jeremy F. Huston. Making usable documentation: iterative instructions and media richness. In Mark Zachry, Clay Spinuzzi, editors, Proceedings of the 30th ACM International Conference on Design of Communication, SIGDOC 2012, Seattle, WA, USA, October 3-5, 2012. pages 27-30, ACM, 2012. [doi]

Abstract

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