Marina Danchovsky Ibrishimova, Kin Fun Li. Automating Incident Classification Using Sentiment Analysis and Machine Learning. In Issa Traoré, Isaac Woungang, Sherif Saad Ahmed, Yasir Malik, editors, Intelligent, Secure, and Dependable Systems in Distributed and Cloud Environments - Second International Conference, ISDDC 2018, Vancouver, BC, Canada, November 28-30, 2018, Proceedings. Volume 11317 of Lecture Notes in Computer Science, pages 50-62, Springer, 2018. [doi]
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