Towards Smart Incident Management Under Human Resource Constraints for an IoT-BPM Hybrid Architecture

Abir Ismaili-Alaoui, Karim Baïna, Khalid Benali, Jamal Baïna. Towards Smart Incident Management Under Human Resource Constraints for an IoT-BPM Hybrid Architecture. In Hai Jin 0001, Qingyang Wang, Liang-Jie Zhang, editors, Web Services - ICWS 2018 - 25th International Conference, Held as Part of the Services Conference Federation, SCF 2018, Seattle, WA, USA, June 25-30, 2018, Proceedings. Volume 10966 of Lecture Notes in Computer Science, pages 457-471, Springer, 2018. [doi]

Abstract

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