Marko Jäntti. Defining Requirements for an Incident Management System: A Case Study. In Raimund K. Ege, Walter Quattrociocchi, Daniela Dragomirescu, Oana Dini, editors, The Fourth International Conference on Systems, ICONS 2009, Gosier, Guadeloupe, France, 1-6 March 2009. pages 184-189, IEEE Computer Society, 2009. [doi]
Abstract is missing.