Knowledge Management Challenges in Customer Support: A Case Study

Marko Jäntti, Kirsi Tanskanen, Jukka Kaukola. Knowledge Management Challenges in Customer Support: A Case Study. In Andrew Kusiak, Sang-goo Lee, editors, International Conference on Information, Process, and Knowledge Management, eKNOW 2009, Cancun, Mexico, February 1-7, 2009. pages 78-83, IEEE Computer Society, 2009. [doi]

Abstract

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