Towards enterprise-specific question-answering for IT operations and maintenance based on retrieval-augmented generation mechanism

Zhuoxuan Jiang, Tianyang Zhang 0004, Shengguang Bai, Lin Lin, Haotian Zhang, Yinong Xun, Jiawei Ren, Wen Si, Shaohua Zhang. Towards enterprise-specific question-answering for IT operations and maintenance based on retrieval-augmented generation mechanism. Expert Syst. Appl., 307:130961, 2026. [doi]

@article{JiangZBLZXRSZ26,
  title = {Towards enterprise-specific question-answering for IT operations and maintenance based on retrieval-augmented generation mechanism},
  author = {Zhuoxuan Jiang and Tianyang Zhang 0004 and Shengguang Bai and Lin Lin and Haotian Zhang and Yinong Xun and Jiawei Ren and Wen Si and Shaohua Zhang},
  year = {2026},
  doi = {10.1016/j.eswa.2025.130961},
  url = {https://doi.org/10.1016/j.eswa.2025.130961},
  researchr = {https://researchr.org/publication/JiangZBLZXRSZ26},
  cites = {0},
  citedby = {0},
  journal = {Expert Syst. Appl.},
  volume = {307},
  pages = {130961},
}