State of the art concerning the integration of methods and techniques in quality management - literature review and an agenda for research

Florian Johannsen. State of the art concerning the integration of methods and techniques in quality management - literature review and an agenda for research. In Virpi Kristiina Tuunainen, Matti Rossi, Joe Nandhakumar, editors, 19th European Conference on Information Systems, ECIS 2011, Helsinki, Finland, June 9-11, 2011. pages 41, 2011. [doi]